Types

• Cloud-Based IVR System
• Automated Call Answering System
• Multi-Level IVR Menu Setup
• Business Welcome Greeting & Voice Recording
• Call Routing & Call Transfer System
• Department-Wise Call Routing
• Customer Support IVR
• Sales & Enquiry IVR
• Missed Call Management & Callback Solutions
• Business Number & Virtual Number Integration
• Call Queue & Hold Music Configuration
• Working Hours & After-Hours Call Routing
• Multilingual IVR Solutions
• Outbound Voice Call Automation, where supported
• CRM & IVR Integration
• IVR with Call Logging & Reporting
• Customized IVR Solutions
• IVR Setup, Configuration & Troubleshooting
• Existing IVR Upgrade & Maintenance

Benefits

• Provides automated customer call handling.
• Creates a professional business calling experience.
• Routes calls to the appropriate department or executive.
• Reduces missed calls and manual call handling.
• Supports customer enquiries and sales coordination.
• Offers greeting messages and menu options.
• Helps manage high call volumes more efficiently.
• Supports call tracking and reporting, where available.
• Enables business communication beyond standard working hours through configured options.
• Integrates with compatible CRM and business communication systems.

Eligibility

• Small and medium-sized businesses
• Startups and entrepreneurs
• Customer support centres
• Sales and marketing teams
• Service providers and consultants
• Hospitals and clinics
• Educational institutions
• Real estate agencies
• E-commerce businesses
• Corporates and large enterprises
• Businesses requiring automated call management

Package Includes:

• Business communication requirements consultation
• IVR menu structure planning
• Welcome greeting and menu configuration
• Basic call routing setup
• Department or executive call transfer configuration, where supported
• Business working hours configuration
• Basic testing and functionality verification
• Initial setup and configuration assistance
• User guidance and handover
• Technical support as per the selected package

Additional Services

• Professional Voice-Over Recording
• Kannada, English & Multilingual IVR
• Toll-Free Number Assistance
• Virtual Business Number Setup
• Advanced Call Routing
• Call Queue & Hold Music Setup
• CRM Integration
• WhatsApp Business Integration, where supported
• Outbound Voice Campaign Configuration
• Call Analytics & Reporting
• IVR Modification & Menu Updates
• Cloud Telephony Integration
• Annual Maintenance & Technical Support

Important Note

• IVR features depend on the selected package and telephony service provider.
• Telephone numbers, SIM services, toll-free numbers and call charges may be billed separately.
• Cloud telephony subscriptions and third-party platform fees are generally additional unless included in the package.
• Number portability and number availability depend on the service provider and applicable regulations.
• CRM integration and advanced automation may involve additional charges.
• Outbound calling features are subject to provider capabilities, applicable regulations and required customer consent.
• Activation timelines depend on number verification, provider approval and technical configuration.

Approximate Time Duration :

• Basic IVR Setup: 1–3 working days
• Cloud-Based IVR Setup: 2–5 working days
• Advanced Multi-Level IVR: 3–7 working days
• CRM-Integrated IVR: 5–10 working days
• Customized IVR Solutions: 7–15+ working days

Price Covers -Service + executive + admin + support: – end-to-end assistance including documentation, online uploads, portal management, expert consultation, printing and support from a dedicated relationship executive.

*Time may vary depending on government processing and document verification.

Note: Our service charges may vary depending on the specific requirements of each client. Prices are determined individually for every service based on scope, complexity, and customization needs. A detailed quotation will be provided after understanding your exact requirements.

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